We ship North America wide via regular parcel post using Canada Post or UPS, whichever is more affordable. If you are International or require sooner please contact Kez for a shipping quote. All taxes and duties are the responsibility of the customer. Shipping times range from 7 days to 3 weeks.
Returns or Exchanges
If there is a problem with shipping please take a photo of the damaged item AND damaged box. You must submit within 48 hours so that we can make a claim with the shipper.
We do not offer refunds on any custom orders. If you are not satisfied with your order please email us and we will discuss. If issued a credit, the item must be unused and shipped carefully and safely in original packaging with the invoice. Return shipping is the responsibility of the customer and must be insured.
Every attempt is made to convey the handmade nature of this work. In some cases it might be purposefully wabi-sabi (celebrating, even enhancing imperfections). We hope you love your one-of-a-kind piece of art.